Shipping is provided by DHL express courier and shipping costs are based on the total weight of the order.
Estimated delivery times from the shipping date:
Europe - European Union - Express Shipping: 1-2 working days for the main destinations / 2-3 working days for the remote destinations.
During sales or promotions periods, delivery times may be longer than expected due to the high number of orders.
FRETTE is not responsible for any delays due to customs operations and checks, or to force majeure events beyond the control of FRETTE.
When the order is shipped, customers receive an e-mail from FRETTE with the tracking number and a link to monitor the progress of the shipment.
** SHIPPING COSTS FOR INTERNATIONAL SHIPMENTS OUTSIDE THE EU DO NOT INCLUDE ANY DUTIES OR TAXES THAT MAY BE APPLIED. THESE EXPENSES ARE PAID BY THE RECIPIENT. **
Right of withdrawal
You have the right to withdraw from the purchase agreement, without having to specify the reason, within 30 days.
The right of withdrawal expires after 30 days staring from the day in which you or a third party, different from the transporter and nominated by you, acquires the possession of the relevant products.
In order to exercise the right of withdrawal, you have to notify us (see below for the relevant contacts) of your intention to withdraw from the purchase agreement, by an explicit statement (for example, a letter sent by post, fax or e-mail). To this end, you may use the Return Form downloadable from our site web, but it is not mandatory.
To exercise your right of withdrawal, it is sufficient for you to send a notice concerning your exercise of the right of withdrawal before that the above period has lapsed.
CONTACT DETAILS TO EXERCISE THE RIGHT OF WITHDRAWAL
Frette Srl, with administrative and operative offices in Monza, Via Borgazzi 23, 20900, telephone number +39 039 6046410, fax +39 039 6046365, e-mail: firstname.lastname@example.org .
Please note that, after you have exercised your right of withdrawal, the return or shippment of the relevant products shall be made to the different address indicated here below in the next paragraph .
EFFECTS OF WITHDRAWAL
If you withdraw from the purchase agreement, we will refund all the payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the economical standard delivery offered by us), without undue delay and, in any case, within 14 days from receipt of the communication of withdrawal. The refund shall be made using the same means of payment used by you for the initial transaction, unless agreed otherwise with you; in any case, you shall not bear any cost as a consequence of the refund. The refund may be suspended until the receipt of the relevant products by us or until you has demonstrated to the us that you have already shipped the products, whichever is sooner.
Please ship or return the products to:
Frette Srl presso XPO Logistics
Viale Lombardia 38,
20056, Trezzo sull’Adda (MI)
without undue delay and, in any case, within 14 days of day on which you have communicated to us your withdrawal from the purchase agreement.
The term shall be deemed fulfilled if you have sent the goods before the expiration of the above period of 14 days.
You will bear the direct costs of returning the products.
The products shall be returned entire and appropriately packaged, rather in their original packaging, with all the relevant ornaments and accessories. You are only liable for any diminished value of the goods if the goods were handled in a manner other than that necessary to establish the nature, characteristic and functions of the goods.
Exclusion of the right of withdrawal
No right of withdrawal exists, among others, in case of agreement for
(i) The supply of goods tailor made or clearly personalized;
(ii) The supply of sealed goods which were unsealed after the delivery and thus are not suitable for the return due to health protection or hygiene reasons.
In particular, the right of withdrawal does not apply in case of use, even partially, of the good or if the good has been washed.
We reserve the right to refuse the restitution or total refund of the sums paid for the products, if the products are missing any of their label, tag or original packaging, or if the products have been modified in their essential characteristics or qualities or have been damaged.